Salesforce Certified Public Sector Solutions Practice Test

Which analytics solution provides ongoing trend reporting of case duration while minimizing customization?

1. Public Sector Case Analytics App with a custom field

2. Public Sector Case Analytics App leveraging CRM Analytics' case duration formula

3. Standard SF Report using the Standard Case report type

4. Custom report utilizing a unique case tracking system

The correct answer is: Public Sector Case Analytics App leveraging CRM Analytics' case duration formula

The choice that provides ongoing trend reporting of case duration while minimizing customization is the Public Sector Case Analytics App leveraging CRM Analytics' case duration formula. This option uses predefined analytics capabilities of CRM Analytics that already include robust functionality for tracking and reporting on case durations without needing significant modifications or additional fields. By leveraging an existing formula, the solution is able to produce insightful trend reports automatically, thus freeing users from the additional effort and complexity of creating custom fields or reports. This allows organizations to seamlessly monitor and analyze case duration over time with minimal setup. Other options either require more customization or do not adequately serve the specific purpose of ongoing trend reporting. For instance, using a custom field introduces unnecessary complexity and potential for inconsistencies in data analysis. Standard SF Reports, while practical, may lack the advanced analytics features necessary for in-depth trend analysis. Custom reports built around a unique case tracking system may provide tailored insights, but they also come with enhanced setup requirements and maintenance challenges that take away from the main goal of efficient ongoing trend reporting.