Salesforce Public Sector Solutions Practice Test 2025 – Complete Preparation Guide

The correct response is to check whether the caseworker has the Decision Explainer permission set because this permission grants access to view and interact with the decision log component. In Salesforce, permissions directly affect what a user can see and do within the application. The Decision Explainer permission set specifically includes the rights necessary to view decision logs, which are vital for tracking case decisions and understanding the reasoning behind them.

Without this permission, the caseworker would not be able to access the decision log component, which is critical for their role in managing and analyzing cases. Thus, ensuring that the user has the necessary permission is the first step an administrator should take to troubleshoot the issue.

The other options might pertain to functionalities and access but do not specifically relate to the visibility of the decision log component. For example, while having OmniStudio user permission is important for general OmniStudio features, it does not guarantee access to specific components like the decision log without the necessary permissions tied to that feature. Similarly, the Rules Engine Runtime permission and OmniStudio Admin permission would pertain to broader capabilities within the environment but do not focus specifically on the visibility of the decision log component itself.