Salesforce Public Sector Solutions Practice Test 2026 – Complete Preparation Guide

Creating or modifying a sharing set for the Profile used for the Experience Cloud site is the best way to ensure that Cases created by the support team are visible to users on that site. Sharing sets allow you to extend access to certain records based on a user's profile or license type, which is essential when you're looking to provide visibility into cases or other records that might not be available by default.

When you set up a sharing set, you define criteria that determine which records users can access, usually based on their relationship to the case (such as the account the case is associated with). This ensures that the appropriate users on the Experience Cloud site can view the relevant cases without changing the more general organization-wide sharing settings or creating overly broad permissions.

Further, sharing sets are specifically designed for Experience Cloud sites and work seamlessly with Profiles, making them an optimal choice to manage access to support cases while maintaining a secure environment.