Salesforce Public Sector Solutions Practice Test 2025 – Complete Preparation Guide

Question: 1 / 400

Considering the number of users for a public portal, what license type should a government agency consider using for Salesforce?

Customer Community

The most suitable license type for a government agency considering the number of users for a public portal is the Customer Community license. This license is designed specifically for external users, like customers and members of the public, allowing them to access a community or portal where they can engage with the agency's services, resources, and information.

Customer Community licenses provide essential features suitable for large user volumes, such as self-service options, content sharing, and participation in discussions or forums. They enable the agency to manage interactions efficiently while keeping the portal accessible to a wider audience.

Engaging citizens through a public portal can foster transparency, encourage participation, and improve service delivery, all of which align with the objectives of public sector entities. Thus, for government agencies focused on user engagement and resource accessibility, the Customer Community license is the most appropriate choice.

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